Internet call centers

Chat Information 10.22pm Welcome to Earthlink LiveChat. Your chat session will begin shortly. Chat Information'Maj P' says: Thank you for contacting EarthLink LiveChat, how may I help you today? nicoaano@earthlink.net: my service is very inconsistant nicolaano@earthlink.net: Dsl service basically sux nicolaano@earthlink.net: my download speeds are about 700 and I pay for 3 mb Maj P: Hello, I will assist you with the slow connection issue. Maj P: I understand your concern about the slow transfers. I will help you to sort out the issue. Maj P: Please give me a few minutes while I pull up your account details. nicolsano@earthlink.net: k nicolaano@earthlink.net: I pay decent money I want to get a decent connection. Maj P: I apologize for the inconvenience this may have caused you. nicolaano@earthlink.net: its rather frustrating to say the least nicolaano@earthlink.net: what i dont understand is my neighbour gets a good connection and we are all basically getting a resold ATandT DSL service???? nicolasano@earthlink.net: what r u doing? Maj P: I am sorry, Could please be on hold while I work on your issue. nicolsano@earthlink.net: can you please run a ping check on my line? and then check my DSL timeout as my router seems hot... Maj P: Okay. I will check it. Maj P: Let me know the Home phone number to pull up your account. nicolaano@earthlink.net: 8xxxxxx5456 nicolaano@earthlink.net: you got it? Maj P: Yes, I could open your account. nicolaano@earthlink.net: good nicolaano@earthlink.net: can you run a diagnostics on my DSL router it seems to be running Hot... 10.34 Rate or Hate technical support!!!!!

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Topic name:	Internet call centers

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